HEALING WATERS POLICIES
Please call the respective spa location to book your appointment. We require a valid credit card at the time of booking to secure your appointment—no exceptions. Your card will not be billed unless you no-show or cancel within 24 hours of your scheduled appointment time. If you cancel within 24 hours of your appointment time or do not show for your appointment, you will be charged per the Cancellation Policy.
If you need to cancel or reschedule an appointment, you must notify Healing Waters at least 24-hours prior to your appointment. You will be given one grace opportunity* for a late cancellation for which you will not be charged. If you have a late cancellation or do not show for your appointment and you have already used your one allotted grace cancellation, you will be responsible for a cancellation fee. These fees are used to compensate our staff so if you cancel multiple services you will incur a charge for each service cancelled. Additionally, cancellation of surgical procedures are subject to a separate set of guidelines as outlined below.
- All spa services: $30 fee per scheduled service
- Medical appointments such as consults with doctors or services with nurses: $50 fee per scheduled service
- For surgical procedures, a non-refundable $200 deposit is required at the time of booking. For cancellations or rescheduling with less than three weeks notice, 10% of the procedure fee will be charged.
*The grace cancellation does not apply to medical procedures.
This policy encompasses all reasons for cancellation. We charge the same low cancellation fee whether it’s a spontaneous weekend away or the flu bug. These fees are designed to provide partial compensation to our top-notch therapists and nurses who rely on a busy schedule for a rewarding career. Thank you in advance for respecting and understanding the need to enforce these policies.
If you arrive more than 10 minutes past the start of your scheduled time and we are unable to accommodate your service, your appointment will be rescheduled and the cancellation fee will be charged. When we are able to accommodate a late arrival, foot bath will not be included and the full value of your treatment will be charged. As a courtesy to our next guest, treatment times are not extended based on late arrivals.
To get the most from your spa experience, please arrive 30 minutes prior to your scheduled appointment time. This will allow you the opportunity to relax in the Living Room and enjoy a foot bath and heated neck wrap prior to your service. Check in on Facebook at your respective spa location upon arrival and receive a $5 credit towards the purchase of any Pure MD® skin care products on the day of your visit.
Most body treatments are enjoyed without clothing; however, please wear whatever is comfortable for you. During all treatments the body is kept fully draped except for the area being worked on. Robes and slippers are provided in the locker rooms to wear before and after treatments.
To preserve our tranquil environment and the privacy of our spa guests, cell phones, cameras, and video recording devices should remain off during your time with us.
Your spa experience is your time and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume, or any other condition please tell your therapist immediately.
Lockers are provided for storage of personal items while at the spa; however, we recommend that you leave valuables at home. Healing Waters will not be held accountable for lost or stolen items from the spa.
Children age 10 and older are welcome to enjoy the spa with supervision of an adult. To receive services, a parental release must be signed through age 18.
In appreciation to the staff for outstanding services, gratuities may be given at your discretion. For parties of four or more a 20% gratuity will be automatically charged.
Financing Options Available
Healing Waters offers a variety of financing options for all of our medical services. Ask your nurse for details during your private consultation.
Parties and Corporate Events
Let us help you plan the perfect party for any occasion. The Healing Waters Living Room may be privately booked for special events. Contact the Spa Director to make your reservations.
Spa Gift Cards & Printable Gift Certificates
Gift cards may be purchased in any denomination by phone, online or at the spa and may be used towards any Healing Waters service or product of choice (some restrictions may apply during special promotional periods). Upon redemption, gift card will be applied for registered dollar amount. Service details, treatment times, prices, and value are subject to change. Gift card must be presented at time of redemption. Gift cards are non-refundable.
To use, present card at checkout and amounts will be deducted from the balance. Gift cards are valid for redemption in the U.S. only. Gift cards may not be redeemed for cash and any unused amount will remain on the card. Healing Waters is not responsible for lost, stolen or damaged cards or any unauthorized use. Gift cards expire 5 years from date of purchase. Printable gift certificates are available for purchase online at www.HealingWatersLife.com and are subject to all the same policies as a gift card. Healing Waters gift cards are not redeemable on the Pure MD® website.
Effective November 2016, the shipping charge for gift cards purchased at the spa in our signature packaging is now $6.00 per gift card envelope. This applies only to gift cards that are mailed by Healing Waters to the recipient.
Spa Referral Rewards
To show our appreciation for your personal endorsements, you’ll receive a $20 gift certificate each time you refer a new client for day spa services. Simply tell anyone you refer to write your name in the space provided on the new guest intake form. Referral rewards are not provided for medical services.
Healing Waters VIP Program
The Healing Waters VIP program has been discontinued as of January 2016. We are planning to implement a new points-based rewards program in the near future. If you aren’t already a subscriber to our email list, we encourage you to sign up now to be among the first to learn about our new program upon its release.
Consider signing up for one of our membership programs and save on spa services all year long! Massage Me Monthly™ and Pure Commitment™ are the most cost effective way to make the spa a habit.
Any unused item may be returned within 30 days for a full refund with a receipt of purchase. Any used item may be returned within 30 days for spa credit with a receipt of purchase.
Services, Prices and Policies Subject to Change
Service details, treatment times, prices, and value are subject to change without notice. Policies are also subject to change without notice. Please check our website regularly for most current details.
Healing Waters physicians accept most major insurance as a form of payment for medically necessary plastic surgery procedures and anything covered by your plan. Your plastic surgery nurse will work with you and your insurance company to help facilitate the process.
Forms of Payment Accepted
For payment, we accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept cash and personal checks. For procedures, a deposit is required upon booking. Most major insurance is accepted for medically necessary plastic surgery procedures and anything covered by your plan.
Patient Rights and Responsibilities
As a patient, you have many rights and responsibilities. Please review the document linked here for a summary of those rights and responsibilities at Healing Waters. If you have any questions, call your local Healing Waters. Patient Rights and Responsibilities
Any patient testimonials shared in writing or by video are offered with the consent of the patient. They are for public education and promotion of Healing Waters. Surgery includes risks, and results are not guaranteed. Check with a qualified physician to discuss the risks and to determine whether surgery is right for you. Healing Waters does not purchase testimonials, all patient testimonials are from actual real patients of Healing Waters, not actors or models.
Patient Photos and Results Disclaimer
The before and after patient lookbooks included on this website are a compilation of work done by all Healing Waters physicians at our various locations, except where noted. Photos provided by our vendors are credited accordingly.
The before and after photos on this website are not intended to represent the results that every patient can expect. Individual results will vary. Viewing the before and after photos on this site in no way guarantees a certain result for yourself or others and, thus, no written or implied warranty can be offered. Healing Waters, Dr. James Rieger and Dr. Peter Haines do not guarantee specific surgical results.