HEALING WATERS POLICIES
We strive to render excellent spa, medical aesthetic, wellness, and plastic surgery care to all of our guests and patients. To facilitate this, we have developed these office policies that allow us to treat our guests and patients effectively, efficiently, and with the highest level of care possible.
IMPORTANT: Company policies, service details, treatment times, and prices are subject to change without notice. Please check our website regularly for most current details.
Reservations & Cancellations
Credit Card Reservation Policy
We require a valid credit card at the time of booking to secure your appointment—no exceptions. Your card will not be billed unless you no-show or cancel within 24 hours of your scheduled appointment time. If this occurs, you will be charged per the cancellation policy as detailed below.
If you arrive more than 10 minutes past the start of your scheduled time and we are unable to accommodate your service, your appointment will be rescheduled and the cancellation fee will be charged. When we are able to accommodate a late arrival, the footbath, if included in your spa services, will be omitted and the full price of your treatment will be charged. As a courtesy to our next guest, treatment times are not extended based on late arrivals.
If you need to cancel or reschedule an appointment, you must notify Healing Waters at least 24-hours prior to your appointment. You will be given one grace opportunity for a late cancellation for which you will not be charged. If you have already used your one allotted grace cancellation, your card on file will charged based on the services you have scheduled.
Our Flat Fee Cancellation Program
Our guests have busy lives, so our cancellation/rescheduling protocol is designed to give you maximum flexibility.
- We ask that all appointments be guaranteed against late cancellation or rescheduling with a major credit card.
- Your card is not billed unless you cancel or reschedule within the 24-hour cancellation window.
- Guests are responsible for just $35 per hour of services reserved regardless of the reason for canceling. We simply charge the same low cancellation fee whether it’s a spontaneous weekend away or the flu bug. We appreciate your understanding.
- The Flat Fee is designed to provide partial compensation for our top-notch therapists, who rely on a busy schedule for a rewarding career. This policy helps us retain great team members.
- For Plastic Surgery, you are subject to guidelines set forth by Dr. Rieger and his practice, Aesthetic & Plastic Surgery, PA
To get the most from your Healing Waters experience, please arrive 30 minutes prior to your scheduled appointment time. This will allow you enough time to fill out any necessary paperwork and enjoy the amenities of the Healing Waters locker room and living room.
Most spa treatments are enjoyed without clothing; however, please wear whatever is comfortable for you. During all treatments the body is kept fully draped except for the area being worked on. Robes and slippers are provided in the locker rooms to wear before and after treatments.
To preserve our tranquil environment, we ask that guests refrain from speaking on cell phones within the spa. For the privacy of our guests, cell phones, cameras, and video recording devices should never be used to record the activity of another individual without their knowledge or consent. However, we do encourage our guests to capture both photos and videos of their own Healing Waters experience for sharing on social media. Join the conversation by using #healingwaterslife when posting.
Lockers are provided for storage of personal items while at Healing Waters; however, we recommend that you leave valuables at home. Healing Waters will not be held accountable for lost or stolen items from the spa.
Your spa experience is your time and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume, or any other condition please tell your therapist immediately.
Children age 10–15 are welcome to enjoy the spa with supervision of an adult. To receive services, a parental release must be signed through age 18.
Payment, Refunds, and Gift Cards
Forms of Payment Accepted
For payment, we accept cash and all major credit cards including Visa, Mastercard, American Express, and Discover. All fees are due at the time of services.
Financing Options Available
Healing Waters offers financing options for medical aesthetic services. Ask your nurse for details during your private consultation. Learn more or apply online HERE.
Guests and patients are responsible for payments for services, supplies, and tests performed. No refund will be given once a service has been provided, tests have been ordered, or supplies have been purchased and/or taken from the office.
Any unused retail item may be returned within 30 days for a full refund with a receipt of purchase. Any used item may be returned within 30 days for Healing Waters service or retail credit with a receipt of purchase.
Gift cards are available in any denomination and may be purchased in-store, online, or by phone. They may be used towards any Healing Waters service or product of choice (some restrictions may apply during special promotional periods). Upon redemption, gift card will be applied for registered dollar amount.
Gift cards must be presented at time of redemption. Gift cards are not redeemable for cash and any unused amount will remain on the card. Healing Waters is not responsible for lost, stolen, or damaged cards, or any unauthorized use. Gift cards expire 5 years from date of purchase. Printable gift certificates purchased through our website are subject to all the same policies as a gift card. Healing Waters gift cards are not redeemable on the Pure MD website or at Aesthetic & Plastic Surgery, PA. Gift cards are non-refundable.
In appreciation to the staff for outstanding services, gratuities may be given at your discretion. For parties of four or more a 20% gratuity will be automatically charged.
Medical Department Policies
Patient Rights & Responsibilities
As a patient, you have many rights and responsibilities. Please review the document linked HERE for a summary of those rights and responsibilities at Healing Waters. If you have any questions, call us anytime at 316-262-2995.
Plastic Surgery Consultations and Procedures
While James Rieger, M.D. serves as the medical director of Healing Waters, and Healing Waters is glad to be able to provide you access to a board certified plastic surgeon, James Rieger, M.D. is not an employee of Healing Waters and all consultations and procedures performed by James Rieger, M.D., even while on site at Healing Waters, are through his independent medical practice, Aesthetic & Plastic Surgery, PA. Healing Waters is not responsible for any acts or omission related to Aesthetic & Plastic Surgery, PA or its owners or employees.
James Rieger, M.D., the primary medical director of Healing Waters, does contract with major insurance companies for medically necessary plastic surgery procedures covered by your plan. Dr. Rieger’s assistant will work with you and your insurance company to help facilitate the process.
Healing Waters Nurse Practitioners do not contract with insurance companies for cosmetic medical aesthetic procedures or wellness services. As a patient, you may submit a claim to your insurance company. Healing Waters will provide you with a separate copy of your bill with all the necessary diagnoses and procedure codes. Your insurance can still be utilized for referrals to specialists, additional testing, and prescriptions.
Healing Waters Referral Rewards
To show our appreciation for your personal endorsements, you’ll receive a $20 gift certificate each time you refer a new client for spa treatment services. Simply tell anyone you refer to mention your name at check in. Referral rewards are not redeemable for medical services and not provided for referral of new clients who only receive medical services.
Consider signing up for one of our membership programs and save on spa services all year long. Massage Me Monthly and Pure Commitment are the most cost effective way to make the spa a habit.
Parties and Corporate Events
Let us help you plan the perfect party for any occasion. The Healing Waters living room may be privately booked for special events. Learn more HERE.
Any patient testimonials shared in writing or by video are offered with the consent of the patient. They are for public education and promotion of Healing Waters and Aesthetic & Plastic Surgery, PA. Healing Waters does not purchase testimonials; all patient testimonials are from actual real patients of Healing Waters, not actors or models. Surgery includes risks, and results are not guaranteed. Check with a qualified physician to discuss the risks and to determine whether surgery is right for you.
Patient Photos and Results Disclaimer
The before and after patient lookbooks included on this website are a compilation of work done by James Rieger, MD and Healing Waters nurses, except where noted. Photos provided by our vendors are credited accordingly.
The before and after photos on this website are not intended to represent the results that every patient can expect. Individual results will vary. Viewing the before and after photos on this site in no way guarantees a certain result for yourself or others and, thus, no written or implied warranty can be offered. Healing Waters, Dr. James Rieger, Dr. Jeff Hesse, nor any provider guarantee specific surgical, medical aesthetic, wellness, or any procedure results.