Appointment Reservation Deposit Policy
We require a valid credit card, email address, and phone number at the time of booking to secure your appointment—no exceptions. If you no-show, cancel or reschedule within 24 hours of your scheduled appointment time, your credit card will be charged per the cancellation policy.
Our Flat Fee Cancellation and Rescheduling Program
At Healing Waters, we have a 24-hour Cancellation/No Show Policy to ensure clients can get in for appointments in a timely manner and respect our provider’s time. Any client that no-shows, cancels, or reschedules within 24 hours will have the following fee automatically charged to the credit card on file:
All Medical, Massage & Facial Appointments:
$50.00 for each treatment booked
Any ala cart spa treatments less than $50.00 will be subject to a cancellation fee of 50% of the treatment price.
We charge the same low fee, whether it’s a spontaneous weekend away or the flu bug.
If a client has been assessed a cancellation fee and we cannot capture the cancellation fee due to an invalid credit card, the client will be required to prepay in full for all future treatments at the time of booking the appointment. In this client situation, the prepaid amount will be nonrefundable if the no-show/cancellation policy is violated. However, if the appointment is rescheduled before 24 hours of the appointment, the amount paid will be credited to future treatments at Healing Waters.
We respect our provider’s time as they are booked out weeks to months ahead, and we have a significant waiting list. Unfortunately, last-minute cancellations only sometimes allow us time to fill the missed appointment opportunities. We appreciate your understanding of our cancellation/rescheduling policy. The policy enables the Waters Healing team to continue to provide the highest quality treatments for you and future patients and value our team’s time. You agree to our cancellation/rescheduling/no-show policy by scheduling an appointment.
If you arrive more than 10 minutes past the start of your scheduled time and we cannot accommodate your service, your appointment will be rescheduled, and the cancellation fee will be charged. When we can accommodate a late arrival, the footbath, if included in your spa services, will be omitted, and the full price of your treatment will be charged. As a courtesy to our next guest, treatment times are not extended based on late arrivals.